Resident Services Coordinator (Full-Time), Holyoke, MA

Position Summary:

Responsible for the coordination of health and community related services that provide quality living experience for residents in assigned properties managed by Appleton Corporation.

Essential Functions:

  • Promote and encourage the maintenance and growth of elders’/residents’ independence by teaching and empowering individuals to their highest level of functioning.
  • Assist the elders/residents in accessing community services (i.e. dial-a-vans, meals-on-wheels, psychiatric counseling, home care services, and certified services).
  • Periodically assist with social events for elders/residents; i.e. picnics, parties, special events, etc.
  • Host health seminars and health clinics on a regular basis such as blood pressure screening, blood sugar, podiatry, nutritional, etc. to increase elder/residents awareness – utilizing necessary professionals.
  • Receive resident referrals regarding lease violations and services needed to assist residents to remain in their units and be lease compliant.
  • Make apartment visits to elders/residents, as necessary, to evaluate physical, mental, and psychological status.
  • Facilitate support groups.
  • Monitor health and well-being of all elders/residents, as required. Be involved in family contacts, as necessary, for the purpose of resolving health-related problems of elders, when proper authorization has been obtained.
  • Provide reports regarding day-to-day services, any lease violations, and activities provided.
  • Attend all Appleton Corporation meetings and seminars as required. Flexibility required to assist with related events at multiple sites as needed.
  • Perform all other duties as assigned.
  • Building assignments are made at the discretion of management.


  • Associates’ degree in Human Services/Social Work desired
  • 3-5 years’ experience with seniors providing services in a housing environment or a social services organization.
  • Bilingual required.

The O’Connell Companies offers a competitive salary & excellent benefits including health, dental, vision, life insurance and a 401(k) plan.  EOE.