Resident Services Coordinator Part-Time – Easthampton, MA


Responsible for the coordination of health and community related services to provide a quality living experience for residents in assigned properties managed by Appleton Corporation.


Promote and encourage the maintenance and growth of a diverse population of elders’/residents’ independence by teaching and empowering elders/residents to their highest level of functioning.

Assist the elders/residents in accessing community services i.e. dial-a-vans, meals-on-wheels, mental health counseling, home care services, and certified services.

Periodically assist with health wellness social events for elders/residents; i.e. picnics, parties, special events, etc.

Host health seminars and health clinics on a regular basis such as blood pressure screening, blood sugar, podiatry, nutritional, etc. to increase elder/residents awareness – utilizing necessary professionals.

Outreach to community agencies to acquire knowledge of local community resources.

Receive resident referrals regarding lease violations and services needed to assist residents to remain in their units and be lease compliant.

Make apartment visits to elders/residents, as necessary, to evaluate physical, mental, and psychological status.  Facilitate support groups.

Monitor health and well-being of all elders/residents, as required.  Be involved in family contacts, as necessary, for the purpose of resolving health-related problems of elders, when proper authorization has been obtained.

Provide reports regarding day-to-day services, any lease violations, and activities provided.

Attend all Appleton Corporation meetings and seminars as required.  Flexibility required to assist with related events at multiple sites as needed.

Attend 36 hours of training through MassHousing TAP program to obtain MARSCH certification as CRSC certified Resident Coordinator in Housing as required by HUD.


  • Associates’ degree in Human Services/Social Work or combination of education and experience
  • Over one year of previous experience working with elderly clients.
  • Knowledge of MassHealth, Medicare etc a plus

This is a full time position.  Appleton offers a competitive salary & excellent benefits including health, dental, vision, life insurance, disability and a 401(k).   EOE.