Resident Services Coordinator, Holyoke, MA


Responsible for the coordination of health and community related services to provide a quality living experience for residents in assigned properties managed by Appleton Corporation.


Promote and encourage the maintenance and growth of a diverse population of elders’/residents’ independence by teaching and empowering elders/residents to their highest level of functioning.

Assist the elders/residents in accessing community services i.e. transportation, meals-on-wheels, mental health counseling, home care services, certified services and SNAP benefits.

Plan and assist health wellness social events for elders/residents; i.e. picnics, parties, special events, annual RAD, etc.

Host health seminars and health clinics every month; such as blood pressure screening, blood sugar, nutritional, etc. to increase elder/residents awareness – utilizing necessary professionals.

Outreach to community agencies to acquire knowledge of local community resources.

Receive resident referrals regarding lease violations and services needed to assist residents to remain in their units and be lease compliant.

Make apartment visits to elders/residents, as necessary, to evaluate physical, mental, and psychological status.

Monitor health and well-being of all elders/residents, as required.  Be involved in family contacts, as necessary, for the purpose of resolving health-related problems of elders, when proper authorization has been obtained.

Provide reports regarding day-to-day services, any lease violations, and activities provided.

Attend all Appleton Corporation meetings, seminars and trainings as required.  Flexibility required to assist with related events at multiple sites as needed.

Work in conjunction with and support of Resident run programs to ensure the success of the program.

Coordinate annual flu/CoVid vaccination clinics in conjunction with Director or Resident Services (DRS).

Work in conjunction with Property Manager & DRS in processing Reasonable Accommodations.

Operate within the parameters of the properties approved Rec/Rehab budget.

Adhere to and operate within all Fair Housing Guideline.

Responsible for petty cash & reconciliations of cash advances.

Attend 36 hours of training  through MassHousing TAP program to obtain MARSCH certification as CRSC certified Resident Coordinator in Housing as required by HUD.

Committed to working in a team-based environment.

Continuously work to ensure the health and safety of residents, visitors, co-workers, vendors and self.

Consistent and reliable attendance.


  • Associates Degree in social services/gerontology or equivalent work experience.
  • Minimum of 1 year of relevant experience.
  • Excellent verbal and written communication skills
  • Knowledge of federal or state resources for the elderly and disabled.
  • Bilingual required.

The O’Connell Companies offers a competitive salary & excellent benefits including health, dental, vision, life insurance and a 401(k) plan.   EOE.

Please send resumes to the Human Resources Department, 800 Kelly Way, Holyoke, MA 01040, or via e-mail to: